Customer Experience - Advanced Apprenticeship

Customer Experience is the heartbeat of our business and if you join us, you will be too, as the voice of BT. Customers are at the core of everything we do and delivering outstanding customer service is our number one priority, so you will love delighting them whilst gaining an industry recognised apprenticeship.

We offer a huge variety of roles within Customer Experience which include Customer Service specific positions. These would involve you working in our contact centres where you can expect to be undertaking essential tasks such as answering the calls from customers using BT's Emergency Services (999 and 112). You could be helping customers with technical and connection issues or speaking with our existing customers to help with the essential business of keeping their business! Our sales team provide products and services to our new customers and process orders. If you’re ambitious, energetic, enthusiastic and want to be part of a growing business then our roles are for you!

Entry requirements

For our advanced programme you will work towards an ICT level 3 qualification or if based in Birmingham, Newcastle or Londonderry you will work towards a Customer Service Level 3 qualification. You will need to have achieved or are predicted to achieve 4 GCSEs at grades 4-9 (C or above) including English Language and Maths.

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