Billing Apprenticeship

At BT, we use the power of communications to make a better world.  We create amazing new products and services to make customers’ lives easier and we’re always looking for the next new technology so that we can develop fresh innovations and connect people.

If you’ve got the dedication, and you share our passion for changing customers’ lives, you can transform your potential into an exciting career.  Your journey with BT doesn’t end once you have finished the apprenticeship programme.  You can continue to share great ideas and seize every chance to learn and grow, and you could progress all the way to a senior role, shaping the next big thing.

Billing Apprenticeship

Group Customer Billing supports all stages of the customer journey. Everything we do in our organisation, across every activity, means that in the end we have to collect the cash, allowing BT to invest in providing our customers the products and services they demand in today's society.

With the support and involvement of all our business unit partners, we are responsible for the majority of BT Group's billing, cash inflows and collections. Each month, we are responsible for the production of all BT's bills, over 10m, we handle £2bn worth of payments and we collect over £1bn. Our enquiries teams answer over 145,000 customer questions each year. Without the work of Group Customer Billing, BT wouldn't deliver on its financial promises to its thousands of shareholders and millions of customers all over the world.

What you'll be doing

Group Customer Billing operates across all the lines of business in BT, Business and Public Sector, Consumer, Openreach, EE, Wholesale & Ventures and Global Services. We are an international organisation with operational sites across the UK, Europe and Latin America.

You'll be part of a professional organisation with people working towards a range of industry recognised accredited qualifications such as CICM (Chartered Institute of Credit Management) AAT (Association of Accounting Technicians) and ACFE (Association of Certified Fraud Examiners). Our focus is in delivering the cash and making sure we are investing in the right things so we can deliver a great customer experience.

This is a fantastic opportunity to join an award winning organisation that's been recognised as the best by industry experts. To ensure we deliver on our plans we're investing in Modern Apprentices as the future of Billing – to help us build and maintain our status within the BT group and maintaining BT Plc as one of the world's most recognised brands.

Who we’re looking for

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.  We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Whatever your background, there are ten particular qualities that we expect everyone here to demonstrate.  We call them strengths.  Do you share them?

  • Learner – keen and quick to grow
  • Drive – ambitious to do brilliantly
  • Team – supportive of colleagues
  • Networker – connects with other people
  • Ownership – takes personal responsibility
  • Analytical – careful problem solver
  • Change – open to doing things differently
  • Customer – Passion for the people we serve
  • Commercial – fascinated by business
  • Efficient – plans to achieve success

We look for ‘sparks’ of great potential that we can develop further with our training programmes and support.  If you’ve got the spark, you can build a great future with BT.

Why you should join us

You’ll be part of an apprenticeship community dedicated to our purpose - using the power of communications to make a better world.

Our investment in you will be top-notch training coaching & support. So while you can have a great career within the team, it’s also a stepping stone into other parts of BT. There are lots of opportunities to develop a long and rewarding career with us.


Advanced apprenticeship you will need to have achieved or are predicted 4 GCSEs at grade C or above including Maths and English Language. Equivalent qualifications are accepted.

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