Would a career in hospitality and travel suit me?

Would a career in hospitality and travel suit me?
Find out about the skills you need for a career in hospitality and travel, who it suits, who it doesn’t and what’s in it for you.

If you’re looking for a fast-paced, hands-on role that involves lots of contact with people, this could be the right career area for you. It’s also a good choice if you’re interested in work-based training or vocational study and looking for an area where you’ll have the chance to progress and gain responsibility early on. Depending on your role, perks of the job could include the chance to work abroad or discounted holidays or travel.

What skills do I need for a career in hospitality or travel?

You’ll need all the skills that go with great customer service:

  • Communication, including negotiation and persuasion.
  • Problem solving. Can you keep a cool head in a crisis and come up with a solution?
  • Initiative. Can you come up with ways to improve customer service and prevent problems before they arise?
  • Sound commercial awareness. You’ll be motivated to take good care of your customers because you’ll understand that’s what drives the success of the business.
  • Teamwork. You’ll need to be able to work together with others to take care of your customers.
  • Leadership. In this area, you’re likely to get the chance to lead a team at a relatively early stage in your career.

Hospitality and travel roles often involve shift or weekend working, so you’ll need to be flexible. You’ll also need stamina and resilience.

What kind of person loves working in hospitality or travel?

There are plenty of career opportunities for go-getting, hard-working types who like working with people, keeping busy and maintaining high standards. Some roles are desk-bound but there’s also plenty of scope for job-hunters who don’t want to spend all of their working lives in an office.

Who is this not a good career choice for?

If you hate the idea of helping to meet people’s needs and would, indeed, prefer to have as little to do with people as possible, you might struggle to enjoy working in hospitality or travel. It’s also not the most obvious career choice if you’re an abstract, theoretical type who prefers working with concepts to managing day-to-day practical tasks, though there might be analytical roles on the financial side of the industry that would suit you. You might also want to think again about looking for work in hospitality or travel if you don’t want a fast-paced job where you have to think on your feet.

What’s in it for you?

You don’t have to have a degree to succeed in a career in hospitality in travel – though it can help. This is a contrast to some professions such as teaching or becoming a solicitor, where the odds are very much stacked against you if you are not a graduate.

Good potential for training on the job, promotion and progression and for your salary to increase accordingly.

Travel and the chance to work abroad. Fancy running a glamorous hotel in a far-flung location? This could be your chance. Perks could include being provided with accommodation.

A fast-paced career with commercial buzz that involves lots of contact with other people. If you’re keen to provide customers with great service, the world of hospitality and travel is your oyster.

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