Personal adviser
Social Service & Guidance

Personal advisers work for the Connexions service, which gives advice and help to young people in some parts of England.

Work Activities

The Connexions service - which is available in some parts of England - gives young people support on issues that affect their lives. It is the personal adviser's role to deliver this service to young people.

Different personal advisers have expertise in different areas. Some have expert knowledge of careers advice, while others have a background in youth work or social care (for example), and their expertise has a broader range.

As well as working with young people, personal advisers liaise with parents/carers, voluntary and community organisations and other professionals who have an interest in the welfare of young people.

Personal advisers work in schools and colleges, as well as in the community in places like Connexions drop-in centres.

In schools, personal advisers might offer advice and guidance on things like subject choice and career options. They also offer help with other issues, like health, lifestyle and finance.

Where appropriate, personal advisers working in schools will refer students with specific problems to other professionals. This will sometimes be other personal advisers, who have expertise in specific areas.

Personal Qualities and Skills

  • Good communication and interpersonal skills.
  • To listen carefully, and ask the right questions.
  • The ability to show genuine interest in the needs of your clients.
  • IT literate.
  • Flexible and adaptable.
  • Able to work well in a team.
  • Well organised and self-motivated, with good problem-solving skills.
  • Able to help people towards making important decisions, without imposing solutions.
  • Non-judgemental and objective, especially when dealing with sensitive issues.

A confident personality will help you to have credibility with the young people you work with.

Pay And Opportunities

Opportunities for personal advisers occur where Connexions services exist in England.


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