Holiday rep
Business & Facilities Administration

Holiday representatives are responsible for ensuring that holidays run smoothly and fulfil all of their promises.

Work Activities

Typical duties involve:

  • undertaking pre-holiday research into local facilities
  • inspecting hotel safety and cleanliness
  • offering sightseeing advice
  • organising and leading excursions and entertainment
  • liaising with accommodation owners, agents, coach companies etc
  • resolving conflict with clients
  • referring complaints and problems to senior management
  • writing reports.

Tour representatives may be 'on call' 24 hours a day. The work is not particularly well paid, but food and lodging are usually factored in. While it can be stressful at times, there is also a lot of fun involved.

Personal Qualities and Skills

Key skills for tour and holiday representatives

  • Independence
  • Excellent interpersonal skills
  • Communication skills
  • Organisational skills
  • Confidence
  • Energy
  • Fitness and health.

Pay And Opportunities

Typical employers of tour and holiday representatives

  • Travel agents
  • Hotels
  • Private villa and apartment owners
  • Tour and coach operators
  • Camping holiday companies
  • Sports and sailing clubs

Vacancies are advertised online, in newspapers and trade publications including Travel Trade Gazette and Travel Weekly. Networking and speculative applications are advisable.

A few companies operate head office-based graduate training schemes. Paid summer vacation jobs may also be available with some employers. Applications for these should be made during the autumn prior to entry.


Qualifications and training required

There are routes into this career for both university graduates and school leavers.

There can be strong competition to work as a holiday representative so a degree in a relevant subject such as leisure, travel, tourism or management can be hugely advantageous.

Relevant experience or alternative qualifications will also be helpful in your applications. Experience gained within the hotel, tourism or travel trades (particularly overseas) are advantageous. Familiarity and knowledge of key holiday destinations, foreign language skills, first aid knowledge or a driving licence can also be useful.

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